Frequently Asked Questions

We offer comprehensive cleaning services including residential cleaning (weekly, bi-weekly, monthly, one-time), commercial cleaning for offices and retail spaces, move-in/move-out deep cleaning, post-construction cleanup, Airbnb turnovers, and post-partum cleaning support. We’re also expanding into carpet cleaning, window washing, pressure washing, handyman services, and snow removal.

We proudly serve all of West Michigan and surrounding communities including East Grand Rapids, Kentwood, Wyoming, Grandville, Walker, and Ada. If you’re unsure if we service your area, just give us a call!

Yes! CoreVantage is fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers’ compensation coverage. All our team members are background-checked and professionally trained. Your home and peace of mind are completely protected.

Booking is easy! You can book online through our website in just 2 minutes using our BookingKoala system, call us at (616) 920-6724, or email info@corevantagegr.com. We’ll confirm your appointment and send you all the details.

We’re built on core values – it’s in our name! We combine professional excellence with genuine care, offer transparent pricing with no hidden fees, use consistent cleaning teams so you know who’s in your home, provide a 100% satisfaction guarantee, and offer flexible scheduling that works around your life. Plus, we’re locally owned and operated right here in West Michigan.

Pricing depends on your home’s size, the type of cleaning needed, and frequency of service. Our rates are competitive and transparent – no hidden fees! Regular clients enjoy discounted rates, with weekly service offering the best per-clean value. Get an instant quote online or call us for a personalized estimate.

Yes! New customers get $10 off their first clean with code WELCOME10. We also offer discounted rates for recurring services – the more frequently we clean, the more you save. Commercial clients receive 20% off their first month of service.

We accept all major credit cards, debit cards, and ACH bank transfers through our secure Stripe payment system. Payment is processed after service completion. Commercial clients can arrange monthly invoicing.

Tips are never expected but always appreciated! If you’re thrilled with your service and want to show extra appreciation, you can add a tip through our booking system or leave cash for the team. Our team members receive fair wages regardless.

Our standard cleaning includes: kitchen (counters, appliances, sink, floors), bathrooms (toilet, tub/shower, sink, mirrors, floors), all rooms (dusting, vacuuming carpets, mopping hard floors), trash removal, and general tidying. We clean all the essentials to keep your home fresh and healthy

Yes! We bring all our own professional-grade, eco-friendly cleaning supplies and equipment. If you have specific products you prefer (like special wood polish or allergen-free products), we’re happy to use those instead – just let us know!

It depends on your home’s size and the service type: apartments typically take 1-2 hours, average homes 2-3 hours, and larger homes or deep cleans 3-4 hours. We work efficiently while never cutting corners on quality.

Absolutely! While we have a standard checklist, we’re happy to adjust our service to your priorities. Need us to skip a room? Focus extra on the kitchen? Just let us know when booking or leave a note for the team.

Interior window cleaning can be added to any service. While we don’t currently offer carpet shampooing or laundry services, these are coming soon! We do vacuum carpets and rugs as part of our standard service.

Not at all! Most clients provide a key, door code, or lockbox access. Our bonded and insured team will secure your home when finished. You’re welcome to be home if you prefer – whatever makes you most comfortable!

Yes! We offer flexible scheduling including some weekend and evening slots to work around your busy life. These spots fill quickly, so book early. Commercial clients especially love our after-hours service.

Life happens! You can reschedule or cancel up to 24 hours before your appointment through our online portal or by calling us. Last-minute changes? Just give us a call and we’ll do our best to accommodate.

While we can’t guarantee same-day service, we do our best to accommodate urgent requests. Call us directly for emergency cleanings – we often have openings for Airbnb turnovers and move-out cleanings on short notice.

Yes! We assign consistent teams to your home whenever possible. This helps them learn your preferences and helps you build trust with familiar faces. If your regular team isn’t available, we’ll let you know in advance.

Every CoreVantage team member undergoes comprehensive background checks, reference verification, and professional training before entering any home. We maintain high standards because your safety and security are paramount.

Yes! Our standard products are EPA-approved and safe once dry (typically within an hour). We also offer completely green, non-toxic cleaning options for families with special health concerns, allergies, or chemical sensitivities.

We follow all CDC guidelines including health screenings for our team, enhanced disinfection protocols, and proper PPE usage. Team members stay home if feeling unwell. We can also accommodate special requests like mask-wearing or contactless service.

While damage is extremely rare due to our careful training, accidents can happen. We’re fully insured and will work with you to repair or replace any item damaged by our team. Just notify us within 24 hours of service.

Just a quick pickup of personal items, important papers, and excess clutter helps our team clean more efficiently. The less time we spend tidying, the more time we can dedicate to actual cleaning! Secure any valuables you’re concerned about and let pets know visitors are coming.

We clean under and around lightweight furniture that’s easy to move. For safety and insurance reasons, we don’t move heavy furniture, electronics, or fragile items. Let us know if there are specific areas you’d like us to focus on!

We love pets! Most pets do fine during cleaning, though some prefer to be in a separate room due to vacuum noise. Please let us know about any pets and their temperaments. If your pet is aggressive or extremely anxious, we may ask you to secure them during service.

Absolutely! We work around home offices and respect your workspace. Just let us know your schedule and any areas that should be avoided during certain hours. We’re experienced in maintaining professional spaces within homes.

Your satisfaction is our top priority! If you’re not completely happy, let us know within 24 hours and we’ll return to re-clean any areas of concern at no extra charge. We stand behind our work with a 100% satisfaction guarantee.

Yes! We follow a detailed checklist for consistency and quality. You can request a copy when booking or ask your cleaning team to review it with you. We’re also happy to add specific items to your home’s custom checklist.

All teams receive the same thorough training and follow our detailed protocols. We conduct regular quality checks, gather customer feedback after each service, and maintain ongoing training programs. Our team leaders ensure consistent excellence across all services.

Definitely! You can add notes when booking online, email us instructions, or leave a note in your home. Common requests include focusing on certain areas, using specific products, or avoiding certain rooms. We keep these preferences on file for future visits.

Absolutely! Most of our commercial clients prefer after-hours cleaning to avoid disrupting their operations. We offer early morning, evening, and weekend service to fit your schedule.

Yes, we offer flexible commercial contracts with monthly or annual terms. Contracts include detailed service specifications, guaranteed scheduling, and locked-in pricing. Month-to-month options are also available for maximum flexibility.

Yes! Our team is trained in OSHA standards and healthcare cleaning protocols. We use EPA-approved hospital-grade disinfectants and follow strict procedures for medical and dental offices.